Terms & Conditions
Condition of goods
All goods supplied by britisharmysurplus.com are in used Grade one condition unless cited with the words new or unissued.
Grade one goods are issued and used but still in good condition.
Returns and Cancellation Policy
1. Defective goods: if you have received a defective item, please contact us by e-mail within 14 days of receiving the item and return it to us by the cheapest means possible. When we receive the item back we will refund to your payment to the mechanism you bought through i.e card the cost of the goods.
2. Cancellation: you have the right to cancel your order within 7 days of receipt of goods if you inform us in writing and take reasonable care of the goods. When the item arrives with us, we will refund to your payment to the mechanism you bought through i.e card the cost of the goods. Alternatively you can choose to have a replacement item (if available). We will review the condition of the goods before issuing a refund or replacement and contact you if the claim is in doubt.
3. Goods ordered in error: we regret that we cannot provide a refund outside the 7 day cooling off period, but will issue a credit note, provided the goods are returned to us in an unused/unwashed condition. Please note that you will be responsible for the cost of returning the goods to us, unless the item is damaged or defective or was delivered to you in error.
Most of the Items we offer for sale on this site are usually in stock. But if for any reason we cannot supply you with any part of your order we will contact you via email or phone to advise you. We may need to cancel or refund the item from your order, in which case the funds will be paid directly back into your account.